Terms of Use

App: Winnie
Provider: ZANNOU AGBO WHITNEY DERIK MAHUGNON
Contact: support@winnieit.com
Website: https://winnieit.com
Effective date: 12 October 2026

These Terms of Use ("Terms") are an agreement between you and ZANNOU AGBO WHITNEY DERIK MAHUGNON ("Winnie", "we", "us") governing your use of the Winnie app. By creating an account or using Winnie, you accept these Terms. If you do not agree, do not use the app.

1. Eligibility

You must be at least the age of digital consent in your country (generally 13, or 16 in parts of the EU) and able to enter into a binding contract. If you use Winnie on behalf of an organization, you confirm you are authorized to do so.

2. Your account

You are responsible for keeping your login credentials secure and for activity under your account. Tell us promptly at support@winnieit.com if you suspect unauthorized use. Provide accurate information and keep it up to date.

3. What Winnie is — and is not

Winnie is a personal assistant that can chat with you and, through optional agents, help with tasks, finances, health, training, travel and your home. Winnie's responses are generated by AI and are for general information and convenience only. They are not professional medical, financial, legal, tax or other expert advice. Always use your own judgment and consult a qualified professional before making important decisions. Verify anything important before you rely on it.

Exercise. Training plans and suggested loads are general guidance, not a medical clearance. Check with a doctor before starting or intensifying training if you have a health condition, are pregnant, or have not exercised in a long time. Stop and seek medical help if you feel chest pain, dizziness or unusual shortness of breath. You train at your own risk and are responsible for using safe technique and equipment.

4. Agents and actions on your behalf

Agents only act within the permissions you grant (for example, a connected calendar or bank) and, where an action has real-world effect, only after you confirm it. You are responsible for the instructions you give and for reviewing actions before confirming them. You can disconnect any service or turn off any agent at any time.

5. Third-party services

Winnie works with third-party services (see the Privacy Policy for the full list). Your use of those services through Winnie is also governed by their own terms and policies. We are not responsible for third-party services, and their availability may change.

Bookings are made with the other company, not with us. When you tap a booking link, you leave Winnie and contract directly with that travel site or provider; Winnie is not the seller, the organiser or the travel agent, and does not handle your payment. Some of these links are affiliate links and may earn us a commission at no extra cost to you — this never affects which results you are shown or in what order.

6. Your content

You keep ownership of the content you provide (your messages, files and data). You grant us the limited license needed to operate the service for you — for example, to store your conversations and to send your prompts to the AI providers that generate responses. You are responsible for the content you submit and must have the right to submit it.

7. Acceptable use

Do not use Winnie to break the law; infringe others' rights; generate or share harmful, hateful, sexual-abuse, or deceptive content; attempt to breach security or access other users' data; or overload, reverse-engineer or misuse the service. We may suspend or terminate accounts that violate these Terms.

8. Subscriptions and payment

Winnie may offer paid subscriptions. Purchases and subscriptions are billed through the Apple App Store or Google Play using the account you buy from. Subscriptions renew automatically for the same period unless you cancel at least 24 hours before the current period ends. You manage or cancel your subscription in your App Store or Google Play account settings. Prices and features may change; we will give notice where required. Refunds are covered by our Refund Policy.

9. Intellectual property

Winnie, its name, logo, design and software are owned by us and protected by law. These Terms do not transfer any of our intellectual property to you beyond the right to use the app.

10. Disclaimers

The app is provided "as is" and "as available", without warranties of any kind to the fullest extent permitted by law. We do not guarantee that the app will be uninterrupted, error-free, or that AI outputs will be accurate or fit for a particular purpose.

11. Limitation of liability

To the fullest extent permitted by law, we are not liable for indirect, incidental, special or consequential damages, or for lost data or profits, arising from your use of Winnie. Nothing in these Terms limits liability that cannot be limited under applicable law, including your mandatory consumer rights.

12. Indemnity

You agree to cover reasonable claims and costs that arise from your misuse of the app or your breach of these Terms, to the extent permitted by law.

13. Suspension and termination

You may stop using Winnie and delete your account at any time. We may suspend or end your access if you breach these Terms or to protect the service or other users. Provisions that by their nature should survive termination (such as ownership, disclaimers and liability limits) will survive.

14. Governing law and disputes

These Terms are governed by the mandatory consumer-protection laws of the country where you live, and otherwise by the laws applicable at the provider's place of residence. Disputes will be handled on an individual basis. Nothing here removes protections you are entitled to under the law of your country.

15. Changes to these Terms

We may update these Terms. We will update the effective date and, for significant changes, notify you in the app. Continued use after an update means you accept the revised Terms.

16. Contact

Questions about these Terms: support@winnieit.com.